Privacy Policy

Londie Pilates Health Club Effective Date: April 27, 2025 Last Updated: April 27, 2025

1. Introduction

Londie Pilates Health Club ("Londie," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using our website, joining our waitlist, booking classes, or engaging with our communications, you consent to the practices described in this policy.

2. Who We Are

Londie Pilates Health Club #2–3055 Murray Street Port Moody, BC V3H 1X3 hello@londiepilates.com

3. Information We Collect

We collect personal information in the following ways:

Website and Waitlist Forms When you join our waitlist or submit an inquiry through our website, we may collect your name, email address, phone number, and any other information you choose to provide.

Booking Software When you register for classes or purchase services through our booking platform, we may collect your name, email address, phone number, date of birth, emergency contact information, health history relevant to your participation, and class attendance records.

Email Marketing When you subscribe to our email list, we collect your name and email address to send you updates, offers, and information about Londie.

Automatically Collected Information When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is facilitated through Google Analytics and the Meta Pixel (used for Facebook and Instagram advertising).

4. How We Use Your Information

We use your personal information to:

  • Manage your class bookings, memberships, and account

  • Send you appointment confirmations and scheduling updates

  • Communicate studio news, promotions, and offerings (where you have opted in)

  • Improve our website and understand how visitors interact with it

  • Deliver relevant advertising on Facebook and Instagram through the Meta Pixel

  • Respond to your inquiries and provide customer support

  • Comply with legal obligations and protect the safety of our clients and staff

5. Cookies and Tracking Technologies

Our website uses cookies and third-party tracking tools to improve your experience and understand how our site is used.

Google Analytics | We use Google Analytics to collect anonymized data about website traffic and user behaviour. This helps us understand which content is most useful and how to improve our website. Google Analytics may set cookies on your device. You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

Meta Pixel | We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver relevant ads to people who have shown interest in Londie. The Meta Pixel may collect data about your activity on our website and share it with Meta Platforms, Inc. You can manage your ad preferences through your Facebook or Instagram account settings, or visit youronlinechoices.com.

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Our booking software provider (for class scheduling and account management)

  • Our email marketing platform (for sending communications)

  • Google (for analytics)

  • Meta Platforms, Inc. (for advertising)

  • Payment processors (for secure transaction handling)

These providers are contractually required to protect your information and may only use it for the purposes for which it was shared.

We may also disclose your information where required by law or to protect the rights, safety, and property of Londie, our clients, or others.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Waitlist data is retained until our studio opens and you have had the opportunity to convert to an active member or request removal. Client records are retained for a minimum of seven years in accordance with applicable tax and business regulations.

8. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your information (subject to legal or contractual limitations)

  • Request that we delete your information, where applicable

  • File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, please contact us at hello@londiepilates.com.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for individuals 16 years of age and older. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Londie Pilates Health Club #2–3055 Murray Street, Port Moody, BC V3H 1X3 hello@londiepilates.com